PinnedWhat can we learn from Gareth Southgate about psychological safety?The England team seem different this year. They are relaxed, happy, smiling. They race inflatable unicorns on their day off. They even score goals. What were initially whispers, has now become an avalanche of memes proudly declaring that football, may finally be coming home. Regardless of how well England…Leadership5 min read
Oct 29, 2021Weeknotes: 29 OctoberGetting back in the habit. I haven’t written any weeknotes in a long time, but maybe now is a good time to start again. I am starting a new role next week as the innovation community manager at Citizens Advice. I have been doing this role in a caretaking capacity…7 min read
Oct 30, 2020Who are the sea otters in your organisation?We may not always notice what they do, but without them, we’d be overrun with sea urchins. — Last week I learnt about the role of sea otters in maintaining coastal ecosystems, such as kelp forests, embayments and estuaries. My team mate Magda had run a workshop about creativity and introduced us to the IDEO nature cards. …Service Design3 min read
Jul 3, 2020Weeknotes 22–26 JuneExploring the unknown assumptions about our ideas — We’ve been continuing our work on how we might help advisers feel confident they have the right answer when working remotely. Last week Rhona wrote a great post on our process of ideation. …Weeknotes3 min read
Jun 12, 2020Weeknotes 8- 12 JuneHow might we help advisers feel confident they have the right answer? This week we’ve been continuing our work on how we can help our advisers find answers when they’re delivering advice on phone and online channels while our offices are closed for face to face appointments. …3 min read
Jun 12, 2020Weeknotes1-5 June — This one is a little late, after writing it at the end of last week and not finding time to finish and post. This week, I wanted to start by sharing a list of Black racial justice and community organisations in the UK we can donate to. So many conversations…7 min read
May 29, 2020Weeknotes 25-29 MayWe’re starting a new experiment in the Citizens Advice Lab to help advisers find answers more quickly. We’re starting a new experiment in the Citizens Advice Lab with our Expert Advice team, looking at how our advisers find answers when they’re delivering advice on phone and online channels while our…Weeknotes5 min read
Sep 27, 2019Weeknotes no.421- 27 September Energy Hackathon My highlight this week was supporting the digital Energy team on their Hackday. Becky and the team have been putting in so much careful planning, it was great to see the event come together so smoothly. The purpose of the day was to re-design the debt…Design7 min read
Sep 25, 2019Weeknotes no. 314-20 September — Our main work as a lab team this week has been finishing up our volunteering experiment, starting our write up and working out how we share insights with stakeholders. We have a lot of insights and questions and it’s been challenging to work out what we do with it all. …Weeknotes7 min read
Sep 18, 2019Weeknotes no.25 - 13 September — My second attempt at writing up weeknotes and it’s still hard to carve out the time. It feels like an extra thing after I’ve done all my work and it’s not something I want to let bleed into my evening or weekends. Even if I have time, I don’t feel…Remote Working5 min read
